GENERAL ENQUIRIES 常见问题
Q. Does my order comes with packaged box?
Yes, every order comes with Dailykit packaged box and bubble wrap to keep the item safe.
Q. 我的订单会有包装盒吗？
是的，每一份订单都有Dailykit的外包装盒和气泡膜（泡泡纸）来保证物品的安全。
Q. When will my items be shipped after order placed?
We will ship your order within 24 business hours.
Q. 下单后几时会发货？
我们会在顾客下单后的24个小时工作日内发货。
DELIVERY 邮寄问题
Q. How long is the estimated time delivery?
Peninsular Malaysia: 2-4 working days
Sabah/Sarawak: 7-11 working days
Note: The above estimated arrival time is officially provided by the delivery company, we do not guarantee the exact arrival time.
Q. 预计的到货时间是多长？
西马：2-4个工作日
沙巴/砂拉越：7-11个工作日
注意：以上的预计到货时间是由邮寄公司官方提供的，我方不保证准确的到货时间。
Q. I want to gift it to my friend on a specific day, can I send choose my preferred delivery time?
Yes! we can arrange this for you, but not for all area and you will need to pay for your own delivery, you may feel free to contact our customer support before you place your order if you want to deliver on a specific day.
#You may contact us via: Facebook Messenger, WhatsApp or E-mail.
Q. 我想选择一个特定的日期送给我的朋友，请问我可以选择我喜欢的送货时间吗？
可以！我们可以帮您安排，但不包括所有地区，而且您需要自付送货费用，如果您想在特定的日期收到货，您可以随时在下订单前联系我们的客服。
#您可以通过以下方式联系我们：Facebook Messenger, WhatsApp 或者 E-mail.
Q. I need to receive it urgently by today, is it possible?
Unfortunately, we do not offer same day delivery yet, but if you're staying in Klang Valley or Kuala Lumpur area, you may contact our customer support before you place an order, we will assist you to arrange the best we can do.
#You may contact us via: Facebook Messenger, WhatsApp or E-mail.
Q. 我需要在今天之前紧急收到它，这可能吗？
很遗憾，我们还没有提供当天到货的服务，但如果您住在巴生谷或吉隆坡地区，您可以在下订单前联系我们的客服，我们会尽力协助您安排。
#您可以通过以下方式联系我们：Facebook Messenger, WhatsApp 或者 E-mail.
Q. Can I self collect my order?
Yes! you may contact our customer support to arrange for self-collection, please note that self-collection location is at Puchong, Selangor.
#You may contact us via: Facebook Messenger, WhatsApp or E-mail.
Q. 我可以自取我的订单吗？
可以！您可以联系我们的客服来安排自取，请注意自取的地点是在雪兰莪州，蒲种区。
#您可以通过以下方式联系我们：Facebook Messenger, WhatsApp 或者 E-mail.
Q. Can you ship my order overseas?
Yes, but you will need to pay the overseas postage fee by your own. We can ship to specific country such as Singapore and Taiwan, if you would like to ship to another country or enquire about overseas postage fee, kindly contact our customer support.
#You may contact us via: Facebook Messenger, WhatsApp or E-mail.
Q. 可以帮我把订单寄到国外吗？
可以，但是寄到国外需自付邮费。我们可以帮你寄到特定的国家如新加坡、台湾等，如果你想寄到其他的国家或者了解寄到国外的邮费请联系我们的客服进行询问。
#您可以通过以下方式联系我们：Facebook Messenger, WhatsApp 或者 E-mail.
PAYMENT 付款问题
Q. Is COD (Cash On Delivery) available?
Yes! COD is available, do note that there will be a RM5 handling fee for every COD order.
Q. 是否提供货到付款（Cash On Delivery）？
是的! 我们提供货到付款服务。请注意，每个货到付款的订单将有RM5的手续费。
Q. What are the available payment method?
We do accept FPX Online Banking, Credit/Debit Card, Bank Transfers, Touch'nGo e-wallet and Boost e-wallet.
Q. 有哪些可用的付款方式？
我们接受FPX线上付款、信用卡、银行转账、Touch'nGo电子钱包和Boost电子钱包。
Q. What if I paid an extra amount during offline bank transfer (ATM)?
It is advised to pay the exact amount of your order, but if you have transferred an extra amount, kindly contact our customer support, providing your name and bank account details, we will transfer back the changes to you as soon as possible.
#You may contact us via: Facebook Messenger, WhatsApp or E-mail.
Q. 如果我在银行（ATM）转账时多付了一笔钱怎么办？
我们建议您支付订单的准确金额，但如果您多转了一笔钱，请联系我们的客服，提供您的姓名和银行账户信息给我们的客服，我们会尽快将多余的金额转回给您。
#您可以通过以下方式联系我们：Facebook Messenger, WhatsApp 或者 E-mail.
WARRANTY 保家问题
Q. When does the warranty start to count?
Our system will start counting from the day you receive the goods/products, if you are not sure about the remaining period of your product warranty, kindly contact our customer support to check.
Q. 保家从什么时候开始计起？
我们的系统会从您收到货的那一天开始计算，如果您不清楚保家剩余期限，可以联系我们的客服查询。
Q. How do I return the product to claim warranty?
You may contact our customer support for arrangement, to send the goods/products back to us, we will provide up to RM10 reimbursement for postage.
Q.我要如何把货物退给你们申请保修？邮费可以报销吗？
您可以联系我们的客服进行安排，通过邮寄方式或者直接到我们的办公室把货物送回来，邮费方面我方会提供高达RM10报销。
Q. If I want to return my gift-packaged goods/products during warranty period, will the returned goods/products still come gift-packaged?
No, we will only send the goods/products back to you, but we do offer a repacking service, RM10 will be charged for a complete gift box package.
Q.如果我在保家期间要换取礼盒包装的货物，请问退还回来的货物还会有礼盒包装吗？
不会，我们只会把货物寄回给您，但是我们有提供重新包装礼盒的服务，整套完整的包装收费是RM10。
RETURN & REFUND 退货/退款问题
Q. Can I request for return and refund?
All sales are final and no refund will be issued.
Q. 我可以申请退货和退款吗？
所有产品销售都是最终的，不支持退货。